Service ADVISOR PERFORMANCE Training

How to Increase Service Sales Up to 40%

5 days of in-dealership training with a Fixed Operations Specialist

Benefits

• Reduce 1-Item repair orders
• Sell 3.0 Hours Per Customer Pay Repair Order
• Increase profit margins
• Increase traffic
  

Phone Strategies

• Stay off price and SELL more appointments
• Avoid diagnosing and SELL more appointments
• Present the upsell properly
  

Selling Techniques

• Meet and greet the customer
• Investigate customer's needs
• Select a product or service that satisfies their needs
  

Implementing the Sale

• Conduct a 12-step walkaround presentation at their vehicle
• Make a feature-benefit presentation
• Get a Pre-Approval for repairs at time of write up
• Trial close every presentation

Confirming the Sale

• Review the sale with the customer
• Overcome objections
• Close the Sale
  

Continuing the Sale

• Active delivery
• Schedule next appointment
• Deliver the vehicle to the customer
  

Building Relationships

• Maximize CSI
• Maximize Owner Retention
• Train the customer

To sign up, just fill out and submit the
Service Advisor Performance Training Registration Form.