DealerPro Training Solutions
Service Drive Process Training

How to Increase Service Sales Up to 40%

5 days of in-dealership training with a Fixed Operations Specialist

Benefits

• Reduce 1-Item repair orders
• Write 3.0 Hours Per Customer Pay Repair Order
  

Phone Strategies

• Stay off price and SELL more appointments
• Avoid diagnosing and SELL more appointments
  

Selling Techniques

• Meet and greet the customer
• Investigate customer’s needs
• Select a product or service that satisfies their needs
  

Implementing the Sale

• Conduct a walk-around presentation at their vehicle
• Make a feature-benefit presentation
• Get a Pre-Approval for repairs at time of write up
• Trial close every presentation

Confirming the Sale

• Review the sale with the customer
• Close the Sale
  

Continuing the Sale

• Schedule next appointment
• Deliver the coach back to the customer
  

Building Relationships

• Maximize CSI
• Maximize Owner Retention

To sign up, just fill out and submit the
Service Drive Process Training Registration Form.

 

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