Online Service Advisor Training
Online Virtual Training (VT)

"DealerPro VT Will Train Your Service People
To Boost Your Service Gross by 40% or More!"

Don Reed   l   CEO
DealerPro Service Solutions

Telephone Techniques for Maximum Owner Retention

• Who's Calling and Why?
• How to Sell More Appointments
• How to Make an Up-sell Presentation
• How to Advise on Special Order Parts?
• Proactive Phone Etiquette

Service Drive Processes for Top Performers

• Meet & Greet, Qualify & Investigate
• Explain Courtesy Inspection & Walkaround
• Select and Present a Product or Service & Make a Presentation
• Demonstration & Trial Close
• Close the Sale
• Active Delivery & Next Appointment

Exceeding the Customer's Expectations

• Customer Expectations
• Effective Communication
• Check and Advise Repair Orders
• Preparing the Estimate
• No Charge
• The Three C's

Overcoming Objections

• Qualifying an Objection
• Effective Tools for Overcoming Objections
• The Fear of Rejection

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Online Service Manager Training

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